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Oceanside Detailing Privacy Policy

Effective date: [11/01/26]

Oceanside Detailing (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you interact with us, including through our website, booking forms, phone, SMS, email, Instagram DMs, and Facebook Messenger.

1) What personal information we collect

Depending on how you contact or book with us, we may collect:

  • contact details: name, phone number, email, social media handle

  • booking details: address/suburb, preferred date/time, service requested, notes about your vehicle

  • vehicle details: make/model/size, condition notes, photos you send us

  • payment-related info: payment status and transaction details (we do not store full card numbers)

  • communications: messages and call notes between you and us

  • website data (if you use our site): device info, IP address, cookies, pages visited (via analytics tools)

2) How we collect information

We collect personal information when you:

  • message us (Instagram/Facebook), call, text, or email

  • submit an enquiry or booking request

  • send photos or details for a quote

  • make a payment or request an invoice

  • use our website (cookies/analytics)

3) Why we collect and use your information

We use your information to:

  • provide quotes and recommend the right service

  • book and deliver mobile detailing services

  • contact you about your booking (updates, arrival times, changes)

  • take payments and send invoices/receipts

  • improve our services, processes, and customer experience

  • respond to questions, complaints, or warranty/quality issues

  • send marketing messages (only where allowed, and you can opt out anytime)

4) Who we share your information with

We only share personal information when it’s needed to run our business, including:

  • our staff and contractors who perform services and manage bookings

  • payment providers (e.g., Stripe, Square, PayPal) to process payments

  • booking/website platforms and messaging services we use to communicate with you

  • accountants, professional advisers, or insurers where required

  • authorities or regulators where required by law

We do not sell your personal information.

5) Photos and before/after content

If you send us photos (or we take photos) for quoting or quality purposes, we may keep them on file.
We will only use your vehicle photos for marketing (e.g., social posts, ads, before/after) if:

  • you have given permission, or

  • the content does not identify you or your address and it’s reasonable to use.

If you ever want a photo removed, contact us and we’ll do our best to remove it from future use.

6) How we store and protect your information

We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Information may be stored in secure systems such as business email, booking software, and cloud storage.

No method of transmission or storage is 100% secure, but we work to keep your data safe and limit access to authorised people only.

7) How long we keep your information

We keep personal information only as long as needed for the purposes above, including legal, tax, and accounting requirements. When it’s no longer needed, we take reasonable steps to delete or de-identify it.

8) Marketing and opting out

We may send service updates, reminders, and occasional offers by SMS, email, or social messaging where allowed.
You can opt out anytime by:

  • replying “STOP” to an SMS (if applicable),

  • using the unsubscribe link in an email (if included), or

  • messaging us “unsubscribe”.

9) Cookies and analytics (website)

If you use our website, we may use cookies and analytics tools to understand how people use the site and improve it. You can usually disable cookies through your browser settings, but some site features may not work as intended.

10) Accessing or correcting your information

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We may need to verify your identity before making changes.

11) Privacy complaints

If you have a concern about privacy, please contact us and we’ll respond within a reasonable time. If you’re not satisfied, you may also contact the Office of the Australian Information Commissioner (OAIC).

12) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be available on our website and will apply from the effective date shown above.

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